FAQ

What payment methods do you accept? 

The Sideshow Merch Store accepts payment by Visa, Mastercard, Discover, and American Express. 

What name will appear on my credit card bill?

The name on your credit card bill will be SP SIDESHOW MERCH

What shipping methods are available and how much do they cost? 

For your convenience, we offer free shipping within the continental US via DHL / USPS.

How do I track my order? 

After you place your order, an automatic confirmation email is sent to you.  This email contains your order number.  For an updated order status, please email this order number to customerservice@pinpointmerch.com.  We will respond with your order’s status (in production, in transit, etc.) within one business day.

How can I make a change to my order? 

If you made a mistake on your order or would just like to change something, please email us right away at customerservice@pinpointmerch.com.  If your order has not yet been started, we may be able to make the change for you. Please include The Sideshow Merch Store order number, the name the order was placed under, the email address used for the order, and what you would like changed. We will respond right away to confirm whether the change is possible.

Why didn’t I receive a confirmation email? 

Some email providers mark our confirmation emails as spam or block them completely. You can check your spam folder to see if the email arrived there. If you are not able to find it there, you can email us at customerservice@pinpointmerch.com and we can confirm that the order was placed.

What if I received the wrong or defective product(s)?

If you received the wrong product(s) or the product(s) received are defective, please contact us at customerservice@pinpointmerch.com with your order number and a specific explanation of the issue. We will jump right on it and take care of everything for you! Please do NOT ship your order back without contacting customerservice@pinpointmerch.com and providing the return information we’ll give to you. 

What if I want to return product(s)?

Since we offer pre-order items that are made-to-order, we are unable to accept returns or exchanges and all sales are final.

DOMESTIC TIME-TO-SHIP:

We are excited to get your product(s) to you! Shipping will begin on the date specified on the product page for each product. A tracking number will be emailed to you at the time of shipment.

Do you ship internationally? 

We currently only offer domestic shipping within the continental United States.